Customer Care Specialist

Diana is an international agency specialized in the creation, management and promotion of e-commerce for fashion, luxury and sportswear brands.
We’re renowned for our attention to quality, innovation and style. It’s our pleasure to present an end result which is stylish, reliable, advanced, and at the same time easily functional.

You will be responsible for:

• Responds to customer complaints by telephone, e-mail or ticketing system;
• Responds to customer inquiries regarding online products or orders;
• Ensures timely and correct resolution of customer queries by providing additional information or by stepping up / involving others in the organization to provide a solution according to defined procedures;
• Monitoring of the fulfillment of requests for assistance;

Role requirements:

• Excellent knowledge of English plus two other languages including Spanish, German, French and Russian;
• Excellent confidence with the main IT systems;
• Excellent communication skills, empathetic approach to customers
• Excellent problem-solving skills: solve customer problems effectively and promptly
• Previous experience in the job